Allen's Lock & Key

Sabrina Sandridge

This business is close to my office and I've tried to use them a few times thinking it would be convenient; however, that never is the case. I have waisted more time opposed to saving time. Always out of certain sizes of keys, work not done in a timely matter, customer service is lacking, in addition, the store is messy and unorganized.

LuAnne Scales

When I called this service I wasn't informed up front that they didn't except debit/credit card or check as a form of payment. Cash only. The rude and suspicious young female wanted to follow me in her vehicle to a ATM machine. She also had another female with her. Her vehicle had nothing on it stating she was with Allen's. At that moment I just so happened to see a friend who happened to have cash. I asked for a receipt. She informed she couldn't provide a receipt, but could send me a text. I'll never call on this service again. Very unprofessional.

Commercial Dawn

They arrived exactly when they said they would and they went above and beyond trying to get me back into my house. Troy was terrific and professional. I am so thankful!

Carlos Soto

Even though they were super busy, Danielle manage to come out to help me and she was really good. I strongly recommend their services.

Casey Hammontree

I’m only giving one star because that is the very least I could give. I have contacted this place at least 4 times in the past year due to a residential door lock and have yet to have anyone show up. The lady that answers the phone always says, they will call when on way, but can never give me any more detail. When I called today, I had broke a key off in my front door and it wouldn’t lock. She said someone would call on way and I asked would it be today, tomorrow, next week, and she said it would be today. It’s 9:30 pm and I still haven’t heard from them. Luckily, a place in rainbow city did just what they said and came to our rescue to fix our lock.