Josh Levine

They might do great work, but..... They were recommended by our real estate agent who recommends them for all their new sales and rentals. As we have rental property, we needed a locksmith. So, I called to make appointment. He said they start at 8:30 am. I said 8:30 was fine. He said they leave the shop at 9 so around then. I waited until 9:30 and they were a no show. We called and the person we spoke to said they will be there around 12 pm. The person actually said "I wasn't the one who told you 9 am" You might not have been the one to tell us that, but another employee told us. With in 15 minutes, we arranged for someone to meet them there at 12 and we called them back to tell them a different person will let them in. A third employee said they would be there at 3:30 pm!! We cancelled. The next day, someone called to see if we wanted to reschedule. REALLY? My time is valuable and you expected me to waste another day waiting? I already found someone else and they were FANTASTIC. So maybe Karpilow is the best in the industry. But we will never find out.

Saburo Usami

I had six keys I needed duplicated. Home Depot said they didn't have blanks for 4 of them, and the other two would cost $5 each for the blanks, not including the cost to cut them. No thanks! The next day, I walked into Karpilow just past 8AM, put the six keys on the counter, and 15 minutes later walked out with 2 perfect duplicates of each of the six keys. The dozen new keys cost just under $40, so that's about $3.34 per key. Quick and effective.