Hartley Lock and Key

L M

If there was a way to give negative stars I’d give it. I was with my daughter when she spoke to the locksmith at Harley Locks on speaker phone. My daughter called in a desperate moment after keys to her property had been stolen and she was needing new locks installed. While at the property, she put him on hold to call to her young children for no more than a few seconds and he rudely to her hung up on her. Not somewhere I’d ever bring my business and I intend to let everyone know.

L L

Rude and unprofessional. Don’t waste your time. He hung up in my face because I asked him to hold while I called my children over to me. Please don’t waste your time at this business. These days people need to be understanding that most parents have their children with them throughout the pandemic and should be able to deal with a little background noise.

Frank Wells

I called Hartley Lock and Key to come out and re key a home my wife and I had recently purchased. Mr. Hartley called me back within an hour, and scheduled the job for the same day. He arrived when he said he would, and before he was even all the way out of the service truck, he knew what kind of locks the home had, he had been to the home and done work for the previous owner years ago. I did not realize it when I called for the appointment, but it's the owner himself that shows up to do the work. Mr. Hartley explained to me exactly what he was doing, and each step of the way he let me watch the process, and educated me on locks, and how they work. Honestly, old school craftsmanship is a rare thing these days. I watched what Mr. Hartley was doing, and how he was handling his tools and the tiny parts of the lock. It's evident that he knows his trade and has mastered it. Anyone requiring a locksmith would be foolish to not take advantage of the 40 years of experience this gentleman brings to the table. When old school craftsmen are gone, when we are left with tradesmen who take shortcuts and use inferior products, when the Mr. Hartley's of the world have retired, well, use your imagination on what the results will be to your house. It's always an honor and a privelage to have high quality work done in your home. Thank you Mr. Hartley

Chris Lewis

So I called them left a message I did receive a call back promptly I had also called other locksmiths so was just asking a few questions to see who I was speaking with the man on the phone was very abrupt and rude and hung up on me not professional at all for all I know he could be the best locksmith but one of the worst phone conversationalist I ever had the unfortunate displeasure to speak with

John L

My wife called after keys had been stolen. She called the police first who informed her to immediately call a locksmith to change the locks for safety. This guy had no patience for her and ended up hangin up on her. She called a couple other locksmiths all whom offered to come out and change the locks, none rude like this guy. If you are scared to come out to change locks maybe change careers.