Twin City Lock & Key

Jay Mccumber

****SORRY FOR THE LONG REVIEW, BUT ITS HARD TO STOP PRAISING A PERSON/COMPANY THAT GOES ABOVE AND BEYOND WHAT IS EXPECTED**** *** I HIGHLY RECOMMEND TWIN CITY LOCK & KEY After getting the major run around by all the local hardware stores (Lowe’s, Home Depot, Ace, and Aubuchon) being told they either “don’t cut keys for bikes, or that I needed to buy my own blanks and bring to them and they would cut them for me, although once I bought the blanks and returned to have them cut, I was informed that now they could not cut them (was told a few different reasons) LUCKILY THIS IS WHEN I DID A SEARCH AND FOUND TWIN CITY LOCK AND KEY..... I arrived first thing on a Monday morning and was greeted by the owner (Chris). After asking if it was possible to copy the only key I had for my bike (which was a little beat up and worn) he took one look and said “not a problem.” I gave him the 3 blank keys that the previous stores had told me I needed to order, and told him that “I completely understood if he didn’t want to use keys that I bought elsewhere, and would be happy to buy new blanks from him if need be” He told me it was not a problem at all to use the ones that I had already purchased. After hanging out for a few minutes as he took care of a man before me and watched and listened as he was training a new employee, it was clearly evident that this man took pride in the services he offers as a business owner, and was happily taking a little extra time to show a new employee how to perform a certain job correctly, including the how and why to the steps that were performed to get a job done correctly the first time. Once he handed me back all of my keys, I left knowing that, luckily I had found a place that I will use any and every time that I need keys/locks taken care of. And after personally watching how he interacted with his “newer” employee and patiently showed him the “tricks of the trade”, I know that any one of Chris’ employees are capable of completing a job with the same knowledge and skill set that he possesses. Twin City Lock and Key has gained a customer for life and will be given as a referral to anyone that asks me if I know a great locksmith. Thank you Chris!!

Patrick S

Thank you guys for the fast and easy service. Chris came out within 15 mins to help us after being locked out of our apartment. Extremely professional and kind and excepted payment over the phone with a credit card. Highly highly recommend!

Melanie LaPoint

They arrived early after calling to make sure that early was okay with me. They were very fast to install a new lock and rekey an old lock. They were polite and friendly and I liked that they were in and out in under half an hour. Very professional!

Richard Frisch

Found two guys who were very unprofessional and rude. I would not recommend them to anyone.

Felicia Truax

Chris came out to make me a key for my car on the 4th of July and was friendly and quick. The price was very reasonable, especially given the holiday. I will definitely be using Twin City for all my key/lock needs going forward.