Pensacola Lock and Safe

junk can

Needed a key made for my boat's ignition switch. I dropped off the switch in the afternoon and received a call the next morning to let me know it was available! Though I said I wanted two keys made, they only had made one, but the second was made before I arrived in 20 minutes to pick it all up. They insisted that I bring it back if it did not work. Very professional and honorable people! I wish more businesses operated with these good, traditional values! Oh, when it came time to pay, they actually said that they found key blanks that would cost LESS than the price they quoted me, so I paid LESS than they quoted! WOW! Friendly, nice people!

Yolanda Riddle

I went to this place to get a replacement key fab for my equinox as I only had one key to my car. It took little time for my key to arrive but when I brought my vehicle in to be serviced I waited in the lobby for quit sometime. Granted there was another costumer in front of me. No big deal, but the thing I didnt like is the counter person never greeted me. When it was finally time to make my key it struggled to get it right. Then got the new key stuck in my driver side door and I had an even bigger mess than before I sought out this place of business . Now my initial key doesn’t work to unlock my car and not only that I ended up never even getting a new key fan because I was so frustrated. They did refund my money but never fixed my now broken lock on my car. Frustrating is an understatement.

Patrick Williams

State Farm called these guys for me. I have an injured wrist and Gary came out to fix it. He changed my flat, plugged the hole and got me back on the road asap. Please use these guys. Incredible customer service.

shari scudder

Mix up occurred that had me very unhappy. The owner took charge, apologized and remedied the problem quickly and very fairly. Excellent customer service.

isabella orrantia

Locked my keys in my car outside my work building, so I gave them a call at 6:40pm. They said they would be at my location in 10 minutes. Surprisingly at 6:49pm I get a call from the dispatcher saying he’s outside. Very punctual! I was impressed. From here everything went downhill. As their cost to get the keys is $75 I was going to pay with card (which I’ve done before). When I said “I’m paying with card” the dispatcher said “I’m only accepting cash or check right now”. I did not have that amount at the moment, so I told him that they should have mentioned that when I called. Therefore I was going to call another locksmith that was accepting card. He then started saying “no, well now you have to pay me” even tho he hasn’t done anything just yet and didn’t alert me of the card situation on the phone. He insisted on me paying him and even followed me back inside the store. One of my coworkers had to take the time to take me to the atm. When I approached him he handed me my keys. HE HAD UNLOCKED MY CAR WITHOUT ME THERE! SO SKETCHY! I handed him $80. To which he replied “You dont have change?” Rolled his eyes and said “of course you don’t” He then made me go get the change because he did not have any. And when I came back he simple said “Yeah, sorry if it was an inconvenience”. Seriously the worst costumer service I’ve encountered in a while.