Coats Lock and Key

amber besaw

Prices are good but the key fob I bought gives me issues every couple of months and almost every time I go they’re closed that specific day without reason given. It’s been a lot in a couple months. They also say they’re 24 hours but they almost never answer the phone and are definitely not 24 hours. Also the guy is pleasant enough but the woman is always on her phone or something and acts like you being there is an inconvenience and is unwilling to do much and flat out says she doesn’t know what she’s doing or talking about.

Jake Pekarek

A few years ago, I bought a Volvo 245 as a project. Previous owner had lost the keys, so I needed some new ones made for the locks. I called around and most places turned me down as soon as I said Volvo, but not Coats. They were willing to take on the job and quoted me a great price, so I left my lock with them. I'm sure this was a decision they regretted deeply, because holy moly, I had no idea a little door lock for a 1985 station wagon could be such a can of worms. They looked and looked, but couldn't find replacement parts needed to disassemble the lock to decode it, so the locksmith called the original manufacturer of the lock (in Germany) only to find out that parts are no longer available, and the only way to swap parts from a donor lock without ruining them is with a fancy-pants $300 set of specialty pliers. This was many times the price I was quoted for the job, so naturally they called and told me that they wouldn't be able to... nah, just kidding. THEY BOUGHT EM ANYWAYS. I happened to have some spare locks from another 240 I parted out, so I left them a couple as donors. Once they got the pliers, it wasn't long before they called and said my keys were done! They didn't even make me pay for the special pliers, either! Coats went above and beyond for me. I'm beyond pleased with the work they've done, and you can bet I'll be coming back for any locksmithing work I need done in the future.

Jay's Straight Up Reviews

A terrible experience in all aspects. Brought in an aftermarket key fob to be cut and programmed to my vehicle. Lady on the phone gave me prices for the service, the fob if you buy from them how much for both. Told me you can bring in your own fob and obviously just pay for the service. Anyway, the guy at the store who was programming the fob comes back and tells me it won't program to the vehicle. Then tells me these aftermarket fobs usually don't work anyway, yet expected me to pay the full price for the service. I asked why I wasn't told by the lady on the phone that most 3rd party fobs don't work and I would still be responsible to pay full price if it failed. The guy said why should I have to tell you that? The lady even said she made a mistake not giving me that information. Anyway, I told him I didn't feel I should have to pay the fee and how much would it cost for him to order a new fob through his store? He stated he could do that and not charge me for the failed programming. I was set to to do that, but I guess he didn't like me mentioning it didn't take him long to try it and he was on the phone for over 15 minutes talking about short wave radios with somebody. Anyway, he just pushed both the original fob and the other fob that failed to program back to me and told me he didn't want my business. Completely unprofessional people and I can see why there are so many negative reviews. Won't ever go back there and will let others know to avoid this place.

Karen D Koeppen

Never showed up To change locks after someone had taken my keys, then hung up on me when I called to request someone more reliable

sarah vargyas

A deadbolt installed will not slide in unless the door is slightly open. The door knob installed on the front door was loose after installation and fell off in a few weeks. I have called for three days and can’t get any assistance. I am going with someone else.