Steven Prescott

I called your store on this past Wednesday, the 21st, at about 6:45pm. I needed a CAR BATTERY installed and a battery for my key fob immediately. I politely asked the employee to stay open an extra 15 minutes, and only 15 minutes, explaining my current situation but he proceeded to say no. I told him it was urgent and I needed the service immediately as the emergency was the car will not start if I turn it off again. Despite this, he told me no again. I told him I'd leave him and the store a great review and he still insisted on saying no. He rambled on about the budget and apologized but continued to deny my request and showed no interest or wouldn't even listen to the urgency and emergency of my issue. I'm a co-owner of a small gym business in Naperville as well as managed a UPS Store in West Chicago for a number of years and understand the nuances of running a small business and budgeting/finances/hourly employees. I ran this gym through covid and unlike many small businesses, especially gyms, I made it through it and am beginning to both profit and return to progressing towards my business plan goals once more. So, unless this guy makes over a hundred dollars a hour, he is costing you more money with the sale you lost out on as well as my future business. Additionally, as a gym in the local community if anyone who asks for services from a store such as yours or I speak to will no doubt hear about your customer service and my poor experience with your store. Whatever the reason for this poor service and business practice, like maybe he was feeling too lazy and just didn't want to install a battery? Because, my request was within reason for an emergency situation. Regardless of the why, it was an overall terrible representation of your business and customer service.

DANNY JAKSIC

Nice people, always ready to help. Daily good deals.

Lefty Glenn

Had the batteries i needed for my watches. Installed in minutes. Great service.

Keith Tessin

I stopped in to get some batteries go my caplight. Ralph got me the correct batteries and fixed a problem that prevented it from working. Fast and friendly! I was in and out in no time!

Larry Napercussion

Didn't have battery in stock when purchased, but install was quick. Out in less than ten minutes. Good Price