A.B. Bonded Locksmiths

Chris Holmes

Expensive service, condescending employees, and an overall waste of time, even after doing my due diligence. Before visiting, I called them on the phone to get a price quote, and not only was that quote half of what I was told when I arrived at the location, I was also told that I had to be there right at 9 a.m. or they couldn't do the service they said they could. I was not told this on the phone, despite the condescending and downright rude employee at the desk insisting that they told everyone such on the phone. Low and behold, I was told I would have to return another day, right at 9am. Long story short, I wasted part of my work day to go to this location only to be told that the service would be twice the cost what I was quoted but also that I would have to waste another day to come back. I will not be using this service as there are multiple others in the area that have better service and better prices. I only went to this location because they lied about their prices and their services, do not make the same mistake I did! Seriously, these guys offered the worst customer service I have experienced in a long time. Avoid at all costs. Oh, and the employee also wasn't wearing a mask when I arrived, despite the mandate. I appreciate the reply and the offer to cut the keys, but I needed the keys today and had another company do the service. So unless you are partial to refunding the money for that service, I unfortunately have no need to return to your business. You may have been in business for 88 years, and you seem have a firm grasp on how to fairly treat customers, but the employee who spoke to me today did not. Unfortunately, it is the employee at the counter who was dealing with the customer today, and not you. If it had been someone more willing to figure out the miscommunication, I would have likely returned and happily paid another day. Instead I was left feeling condescended to and disrespected. I've worked extensively in customer service, and it is one thing to not believe a customer, but to barely let one get their question out before condescendingly telling them that they should have been there at 9am and that all employees say that to customers... that is another. Again, I do really appreciate your reply, and I wish you and yours well.

Betty Logan

Super friendly service; just had keys made which took only a few minutes.

noah parker

Very knowledgeable about their job. I needed a copy of a key that nowhere else was able to make same day, because it was a special type of key. I walked in and had my copy in less than 5 minutes. Great customer service!

Samuel Jeffreys

Charged me $300 for a key for my dodge. When determined it was a bad key, they still wanted to charge me another $300 for another key. I wasn't giving them scam artists another dime. I went else where.

Sean B.

Called and asked about getting a key fob done for my vehicle, was told they don't sell the fob but if I get one from Amazon or somewhere they can program. Bought on Amazon, carried in, handed to the gentleman at the counter, was told that they were out of tokens to program that day. Okay. Returned with fob after they had received more tokens and was able to get my fob programmed and key cut in good time. I will be back when I need further services and I will recommend to friends. From my first visit experience, I would suggest if you're getting programming done that you call a day ahead of you can and check that they have tokens and/or are able to program your particular key fob. If they can, you should be satisfied and will have saved some money compared to going to the dealer.