1st Class Towing

Nancy La

1st Class Towing is just that- during a difficult time dealing with having my car totaled, the staff here are kind, professional, and exceptional in the way they handled my car and in the way they treated my husband and I. Thank you, Dan and staff!

Tania R

I was in an accident yesterday and not being familiar with the situation I was very much in shock and in tears. My car unfortunately was damaged too bad where it can't be driven, and your tow guy "Dan" was so calm and professional with me. Helped explain all the in and outs of how he could help me. He even asked how far along my ride was, and then offered to drive me up the road to the nearest 7eleven since it was very cold outside. Thank you Dan!!! You helped make a very scary situation much more manageable. Please give him the recognition he deserves.

Willie Jack

My good friend was in a bad accident traveling through Denver and the staff at 1st class towing was extremely helpful and professional. They took really good care of his personal belongings. They were very helpful when we came to receive his belongings.

Private Science_tutor23

Dealing with 1st Class Towing has been a nightmare for me. Manager Dan is one of the rudest managers I have had to deal with in the past few years. I do not understand how people stay in jobs doing the kind of ‘service’ to customers that I received from Dan in January, 2021. I wish I had time and energy to find and contact corporate to let them know to remove this person from his job. Manager Dan is absolutely awful. I have asked Dan and his assistant to help me remove two things I had forgotten inside my rental car before Thrifty’s tow truck picked it up from their tow yard. I live more than 1 hour away from Parker, the location of this tow yard and I wanted to make sure that I could still get my stuff. For the very first time in my life and in 30 years of driving, I had been involved in an accident which took place with this rental car from Thrifty. The car was unfortunately towed to 1st Class Towing. (Dan told me on the phone that he’s not my maid to clean out Thrifty’s car that I had crashed.(These are Dan’s words. Way to go Dan!!! Put yourself in your customers’ shoes and see if you would like a manager or anybody for that matter, to talk to you like this.) That is so, so rude to say to a customer. Instead of finding solutions he just treats you like you are nothing. Dan, in case you do not know, your customers pay over $200 an hour to have their car towed by your company. There were unfortunately other issues that I had with this same tow company such as obtaining a phone number from them for Thrifty. I needed to coordinate with Dan’s tow company about getting an itemized receipt for reimbursement purposes as I am a AAA member. After some struggle, Dan finally found an 800 number for Thrifty for me to call. I would like to add that calling Thrifty at an 800 number or an 877 number is yet another huge nightmare. You end up talking to reps in the Philippines who have no clue of what is going on or how to help you, nor can they transfer you to a US Thrifty representative. Speaking of the name of this towing company: 1st Class Towing. That is a BIG JOKE! Rather this company’s name should be replaced by Worst Class Towing.

John-Paul Underwood

I foolishly put off maintenance on my aging Lincoln Towncar. My car insurance contracted 2 different towing companies, and flaked out on me for four hours. I called 1st Class, (which I should of called to begin with) and operator David showed up a few minutes later! 12/10 would get towed again!!⭐⭐⭐⭐⭐⭐⭐⭐⭐