Kevin Leandro

I needed a Chevy key duplicated. The key is one of the flip out style key w/attached fob. I called the dealership and was told the key cost $300 so I searched Amazon and bought one for under $20 with free shipping. I brought the blank key to Adam lock and safe and they rudely refused to cut the key that I provided. They would only cut the key if I bought it from them for several hundred dollars.... the same key that I bought for $20. These guys are insane, they expect a 97% margin on a key that cost them less then $12! I picked Adams lock & safe because I am also in the market for a new rifle safe and thought I could shop for a safe while there, however their rude and unprofessional chased away a my business . I’ll buy a $2500 safe from their competitors!

A ll

How a company acts when things go wrong are what proves they deserve my money. An unusual occurrence (potentially no fault of their own) left me quite sour. I have an aggressive response during things like this, and the assurance I got made me confident they would "make things right." The service they provided in that moment was in my opinion above and beyond. I have used them for a number of keys of various styles I do not have any hesitation to use them again in the future. (and I likely will). They get a 5 star for the impressive response and assistance they provided me. I was gearing up for an argument and they 100% took care of me; and there was nothing to disagree about.