Kessa Greding

I went here to get some car keys cut and programmed, and they were super friendly, quick and helpful! At a great price too. I would definitely recommend coming here!

Kat

Scheduled an online appointment with Batteries Plus Bulbs for a phone repair and received confirmation. Tried to call the next morning as I had a few questions about the repair beforehand. No one answered so I thought that they might be busy and went to the location. No one answered because the store was closed an hour later than their posted hours. Came back at my scheduled appointment time and was advised that the head technician wouldn't be in for another two hours and the person there was not certified to make phone repairs. Since I had an appointment, I asked what they were doing for the scheduled appointments that day (i.e. moving them, rescheduling, etc. and how long he thought the phone repair would take once the technician was in. He said that he didn't know, that he didn't even know if they had the part that they needed for my repair (even though I had gotten a confirmation) and that I would just need to come back in a couple of hours. Made it seem very SOL. Went across the street to FIXIT Mobile who has ALWAYS been able to have my phone repaired the same day. Was one of the first ones there that morning and FIXIT Mobile had my phone repaired in 90 minutes. So, not sure about Batteries Plus Bulbs. Maybe someone's grandma died or something, but the customer service was really poor and the way the situation was handled definitely could have been better - like offering to call when the technician was in or offering to reschedule for later in the day. Being experienced in customer service, these are the minimal things that one should be offering. To their credit, the head technician did call me 2.5 hours later to let me know that they didn't have the part needed for the repair and they would need to order it in. At which point I advised that my phone had already been fixed and they didn't need to worry about it. No apology for the abysmal service or not honoring their appointment times though.

Courtney Putnam

Closed 15 minutes early on June 29th causing me to waste a trip to their store. Very disappointed! I will be looking elsewhere for my battery needs from now on. Definitely call before you make the trip to make sure they are abiding by their regular business hours.

Abby Grow

Greg was super helpful! He made a rather stressful situation a breeze! Very friendly, professional and took care of my key fob in a timely manner. He’s your guy! Not to mention the price was great. Definitely will be going back!

V Adams

Amazing experience: super helpful staff. Mitch helped me with a rare battery for my emergency light. I previously searched for this battery for a year... yes... a year! I even looked into getting it from the manufacturer (UK)... but the shipping ($$$!!)... Sure, I could have ordered this online (*one* person had it on eBay or Amazon or something.) BUT I prefer supporting my local stores. The experience with the Layton Batteries + Bulbs was top notch. Very helpful, and patient. Mitch and Greg (?) omg I'm so bad - I totally forgot his name and just talked to him (sorry!!) Well, they are great!