City Locksmith

D Wright

I locked my keys in my car. I'm 25 minutes away from home, where my spare keys are located. It would've taken me 50-60 minutes to get my spare key and return. Therefore, I contact this business and gave them the information requested. Joey called me and gave me an ETA of 15-20 minutes at 12:13 PM. I'm thinking, "okay, they will be here before I can get home and return." I later called him at 12:31 PM to follow up with him. He insisted that he was 2 minutes away. That 2 mintues turned into 6 minutes. I called to follow up and asked his exact location to determined how close he was, as he had lied to me and said he was 2 minutes away. He insisted that he was right down the road two lights away. I told him, if he's not there I'm cancelling. He said "trust me I'm 1 minute away. I have the best prices in the city, I charge you $60. Read my reviews, I'm the fastest around. You can stay on the phone and you will see my van." I informed him he has broken that trust, and if he's not here I'm cancelling, then I disconnect the call after seeing his Van. So, He calls me to tell me he's here, as he was about to turn into the location of my vehicle. I said okay I'm here, disconnected our call and came walking towards him. He then, speeds away and when I called to inquire why? He tells me I cancel the request so he left. It's now 45 minutes after his ETA. I'm thinking, "What type of business is this? I should've just went home." He turns around, came to the car and asked me have the company given me a price? I told him no. He told me it's $75 flat rate. I asked him what happened to the $60 rate. He stated since you was impatient and stated you would cancelled this is our rate. I said okay, lets get the keys out of the car. He opened car door. Then asked me will I be paying Cash or Card. He came with no receipt book or gear visible. I told him card. He said, "okay my supervisor is in the phone with me he will take your payment information over the phone" Then, attempts to hand me his phone. I told him I refuse to use his phone to give any of my payment information. "Supervisor" then calls my phone from a private number not stating his name or any company he's representing. It was just all around bad customer services, lack of earning the client's trust, and suspicious process. So I called the local number and thank God Michelle was able to deliver exceptional customer service. Although, I'm thankful for Michelle, I will not use this business in the future and do not recommend their service until they work on integrity, honesty, and customer service.

Robert OShea

Couldn't open trunk, said they could when I called. Paid half their fee under duress. Would not recommend.

Ewing Lohmann

Great Services Fast and good price Very professional and knowledgeable locksmith. Reasonable and would recommend this company. Thank you to the service man! Great job! Thank you.

adam saldana

James came and did an outstanding job. Walked me through every step of the process. Even told me of functionality my device has I had no prior knowledge of. Professional and prepared. Highly recommended.

jim beam

After TWO mobile locksmiths and soo many different verbal results that only lead to more down time for my vehicle the third call was the best call I call City Locksmith on Monday and was told a tech would call me back. At first I thought this is going to be more BS but when I received a call back from RAY it was a way better positive vibe just off the conversation setting my mind at ease. We set up a meeting for Tuesday morning. Before ending the call RAY said if he do not call me by 10 give him a call. Tuesday morning 9:38 am my phone ringing with a call from RAY. 👏🏾👊🏾👍🏾I knew then this was going to be a positive appointment. Met up with him and AS soon as he got out of the work truck he IMMEDIATELY started addressing the issue 💪🏾👊🏾💪🏾👊🏾. He did MORE in the first ten minutes then BOTH of the previous two did combine unfortunately. Shout out to RAY and his positive attitude and quick results in the talent of what he do! Thanks again!