Affordable Locksmith

Catherine Ritter

Let me start by stating that I have never left a negative business review about a company before. I understand mix ups and misunderstandings happen. However, the way this company handles customer service issues is so shockingly rude, that I feel compelled to share my experience with this company. On 4/8/21, David Sutton of Affordable Locksmith Franklin made a new key fob for our car since we had lost our only key. On 6/6/2021, just under two months later, the battery in my key fob died while I was out running errands. I then took out the key inside the fob to at least unlock and start my car, only to find he had never keyed it. When I called David to tell him what happened and to ask that he remedy the situation, he stated the following: 1) he claimed he told my husband to get the key re-keyed at the dealership. My husband does not recall being told that, but given that it was two months ago and I was not personally present, I am not sure what was or wasn’t said, so I am not going to argue this point. However, I would expect for $250.00 to get a fully working car key when a locksmith comes onsite. 2) He said that key fob batteries die all the time and he does not offer any type of warranty. I responded that I’ve never had one die in less than two months. Of course I expect to change out batteries from time to time, but I’ve never had to do it in less than 2 months. 3) He said he could send someone out, but he would still charge the FULL service charge. I declined having him send someone out to fix it (which once again, I would have to pay for in full) since he didn’t fix it properly the first time. I expressed I was disappointed in his customer service and would leave an online review. At that point, he started yelling at me. He said “I hope you do leave a review since you can’t even figure out how to replace a battery on a key fob and you’re calling me to fix it after four months (it’s been two months).” I’ll add that it is difficult for me to put a new battery in the key fob while I am stuck at a shopping center, locked out of my car with a bad key fob, even though that is what he kept suggesting as the solution prior to yelling at me. After being yelled at, I quickly ended the conversation. I have never been treated so rudely by a company. I have been on the other side of customer issues before and I realize how difficult it can be to manage customer expectations and resolve complaints, but I do expect that the owner or representative of a business remain professional and never yell at a customer and treat them so poorly.

Kelly Lynd

Fast, easy, affordable, convenient. Will use again!

Andres Izturriaga

David was really helpful with fixing my ignition cylinder and getting me a replacement key. Did not have to wait long to get my car back up and running. Very affordable and friendly, saved me well over $250 and I can appreciate that during these times. Will recommend to family and friends. Thank you!

Kelsey Rae Angelotti

We had the most amazing experience. Super friendly and personable and got the job done fast! Highly recommend and will tell everyone to use them!

Tori Keafer

After waiting several hours for AAA, I finally called Affordable Locksmith for their services. They came quickly, worked efficiently, and were very friendly, even at nearly 10 p.m. Don't mess with AAA for a vehicle lockout. Affordable Locksmith will save you lots of time and frustration.