Pop-A-Lock

Petty Outdoors

Bill came out and made a new key for my Hummer H3 (which multiple company’s couldn’t do) and he done it in 5 minutes! From the time I first spoke with him to the time the job was complete was about 30 min! Very professional and a great experience! I will definitely recommend you all from now on! P.s not sure what bill makes but I’d give him a raise!

Bita Tavafoghi

This business was not professional at all. First we were called to schedule a lock. The operator gathered all the information but then incorrectly typed our phone number so we waited over an hour with no call from the locksmith. We called also scheduled an appointment on the website, because we were confused why we weren't contacted yet. We called back and were placed on hold for 45 minutes, and when we finally reached the associate she was rude, had a bad phone connection, and hung up on us. We called back a third time and another associate answered the phone and had the locksmith call us. Once the lock smith called, we were given an estimated cost way $50 higher than the previously given quoted price. He told us that the earliest to get here would be 3 -4 pm which already was frustrating as we had already spent our entire day trying to resolve the issue. We said ok, and one hour later, the locksmith called to say that they don't have the car key to do the job. He gave us one number for another locksmith company, which wasn't even open. Very unprofessional as we were told that the service could be performed only to have our time wasted with no help in the end. 0/10 would not recommend to anyone else.

Awfulxaim

Called their Murfreesboro number and the dispatch said it would be an hour. 10 minutes later I received a call from the dispatched locksmith saying they don't service this area and that there is no Murfreesboro number, even though it is clearly listed on their website and it says they service Wilson county. I asked him if he could come out and he said he'd do it if he doesn't get any more calls tonight, I asked him for an ETA and he said he couldn't provide one because he didn't know if he would get more calls. I'm not looking to find a locksmith that's doing a job on the side. I'm looking for a professional to be there when their company says they will be. At least he was prompt in telling me he couldn't help me.

diamond meeks

Bill S. Was AMAZING, communication was so good . Came faster than expected & kept me updated while in route. Thank you so much Bill S.

Andrew Laparra

Wow...I'm blown away. You never how much you're going to need a locksmith until you need one. My daughter was inside the car in her car seat and she locked the car door after the car was already started with the heat running on high and she couldn't get it unlocked. This lasted for about 25 minutes. You can imagine the horror. We were frantic. We called Pop-a-lock and they were so kind and understanding and sent help out with 10 minutes. Thank you all so much. Seriously.