Liona Berkens

They were a good enough company for my parents house in past years. They don't appear to have a strong work force on the coast though, so getting service was a bear. My parents eventually switched companies for the sake of ease.

Therese Straight

Think twice about choosing A&E for your fire and security monitoring company. When their equipment fails in the middle of the night they may contact you or may not. They might offer to disable a failing smoke detector however they are not disabling it on your end only ignoring it on their end so that it's not an inconvenience to them, in the meantime you get to listen to the alarm for hours until you can finally reach someone at the "after hours emergency number" - so sorry to wake you Doug, I thought this was what this number was for, to help your customers. After several moments of Doug telling you that "central dispatch" gave me incorrect information and hanging up on me (that's right!), he proceeds to tell me that I am unprofessional... My alarm started sounding at 3 AM and is continuing several hours later with no help from A&E.

Julia Magnuson

TAKES ADVANTAGE OF THE ELDERLY! A & E Security sold my 80yr old friends a $1500 security camera system that does not work! It never has since it was installed. When they called them multiple times to get things straightened out, there was much run around and unwillingness to get it resolved without additional payment or an offer to refund their money. Before it was installed, I questioned why this expensive system was better than Ring or Blink and the salesman's response was "because these are better cameras". Well that doesn't do much good if there isn't even an internet connection to that building (which they knew about) Now these 80yr olds have all this expensove security equipment, but no ability to view it. I feel strongly they took advantage of them and they refuse to make things right. SHAME ON YOU A & E SECURITY!

Amy R.

I wish I had taken a friends advice and not gone with this company. I only did because the house I bought already had the set up thinking that would save me money. It ended up not saving me anything but costing me way more than I thought. I have read a lot of the negative reviews and I am realizing how true they all are. Take my advice and go with a different company. There are way better and cheaper companies than A&E. Don't get sucked in because you will be stuck and pay way more than you should. I regret it all the time and I dread having to talk to them for anything.

Sean Marten

We had a bunch of door locks in our home swapped out for something newer and better. Chad did a terrific job -- our 1906 house with its old doors was no match for his problem-solving skills -- and he explained everything and presented options very clearly and thoroughly, no pressure, no selling, just the facts. Everyone at the shop was equally helpful and knowledgeable, and you get a followup email that details everything that was done and discussed. Great company.