Luis Humberto

Worst comppany don’t contact them they said il be there in 30 min I waited 2 hours they never apologized

Ibram Hanna

Overpriced and inconsistent in pricing along with the fact that they only offer very basic warranty on their keys I would only call them if there’s no other options

Gorank Gandhi

I had to place the same order two times on different occasions because apparently my first order never arrived even though the tracking number said delivered. I also reached out to postal service and they couldn’t do anything either, was told they will investigate and still waiting to hear from them. So I never got the set of keys I order, especially one of the were copy for my vehicle. No I am worried sick that somebody might have got hold of my vehicle key and could try to jack it. Now for the second order I had take out time again from my work schedule and go back again to kiosk that is more than 10 miles away from where I live being the closest one. I asked to get expedited shipping for all the hassle I have to go through for the same order and was told no because they don’t offer it. I was refunded for my first order that never arrived but I still have to wait from the bank to clear it. And since I am always on budget regarding my finances I had to use the money for other errand to place the new order, pushing back every item and priorities I had placed. Their service is reasonable compared to dealers but I haven’t tried the keys yet. All I would ask is that if this happens again. Please give the customer an option to decide if they want a refund or send them another copy again and with expedited shipping so this way they don’t have to wait much longer that they already did.

Kevin Jones

STAY AWAY. I had a horrible experience on 4/17/21. Called to have a locksmith come open my car door as the keys were locked inside. They told me the locksmith would be there within 20 minutes and did not give me a firm price (said it could range from $20 and up depending on how far away the locksmith was). The locksmith showed up an hour and a half later (after I called three separate times and they repeatedly told me they would be there soon), and charged me $240 - yes, $240 to open a car door, which took less than 5 minutes. After doing some quick research and speaking to others who have used a locksmith to open a locked car, it appears a fair/typical price for this service should range from $30-100. When I called to provide feedback about the long wait and ridiculous price, the person with whom I spoke offered no help or explanation whatsoever. Finally I was told someone from customer service would call me back, and shocker, they never did. From what I can tell the service wasn’t even performed by a KeyMe employee but rather a third party that they subcontracted the work to. The whole thing was very unclear and sketchy. Unbelievable. I cannot recall a worse experience I’ve had as a customer anywhere for anything. Please do yourself a favor and stay away from this place.

Lauren Treene

Do NOT use this service. We got locked out of our car, told it would be 15 minutes. An hour and a half later they show up. We used this company because it is based in Princeton, which is the town we were in. I couldn’t believe we waited that long. And then once the guy shows up, he tells us it’s a $240 bill to open the car, which took the guy less than 5 minutes. This company feels like a fraud. I highly discourage using it. And when the company placed a response to my review, and said that they were “sorry and to contact their number” the person I spoke to had no idea what was going on and hung up on me. This is a scam.